This might sound obvious, but how many people just think inside of the box? They are great at doing what needs to be done if everything goes according to plan, but what happens if a process in the funnel gets out of whack?
Standard operating procedures (SOP) are good to have in place. We need consistency in how we run our businesses and how we treat our customers. But each day presents unexpected fires that need to be dealt with. Then, we need to devise a plan so that we won’t have to deal with these same snafus again.
How do we deal with the unexpected? We refer to the SOP, however too many stakeholders in the process can’t wait for any modified solutions to take effect. Who is willing to think outside the realm of the normal procedures so that we can get past this, and make sure it does not happen again?
Be that person! Be the one who is willing to think beyond the norm. What will it take to get past this hindrance so we can move forward with schedules? Think about it. Brainstorm with co-workers. Do it!
Too many people throw their hands up and say, “It can’t be done.” Bull pucky! So much more can be done, if just a few diligent yet creative minds pow wow. Then it takes someone to implement it. What is best for the situation? What is best for the team? What is best for the process?
Do what you need to do – don’t be defeated.
ü Make a plan.
ü Implement it.
ü Get the job done!